Frequently Asked Questions


Please select from the following:

What do I do if I require urgent or immediate help?

In a life-threatening emergency situation, visit the local emergency department or call 911. You can also call Nipissing Crisis Intervention Services at 1-800-352-1141. Other services that can provide immediate or urgent help for challenges related to mental health, addictions, living situation, and/or a medical emergency are listed under the Crisis Support Services service category.

Where can I find services for seniors/older adults?

Where can I find services for children, youth, and families?

Services for children, youth and families can be found throughout the service categories. However, the SNG is primarily intended to connect adults to services and support in the community. For more specific information about services for children, youth, and families, please contact Hands - The Family Help Network.ca at 1-800-668-8555 or by visiting www.thefamilyhelpnetwork.ca/home.

Where can I find gender specific services?

Where can I find services offered in French?

Services offered in French are identified within individual service profiles throughout all of the service categories on the mini-site. To search for additional services, you can also visit: www.immigrationfrancophone-ontario.ca or NorthEasthealthline.ca French Language Resources.

Where can I find services for newcomers, immigrants, and refugees?

Services that are provided through a culturally-specific lens for individuals who identify as newcomers, immigrants, or refugees can be found in the Cultural Support Services - Newcomer services service category.

Where can I find services for individuals who are Indigenous?

Services that are provided through a culturally-specific lens for individuals who identify as Indigenous can be found in the Cultural Support Services - Indigenous services service category.

Where can I find services for individuals with development disabilities?

Services that are available for individuals with developmental disabilities can be found in the Developmental Support Services service category. Please note that Developmental Services Ontario (DSO) is the single point of access and helps adults with developmental disabilities connect to services and supports in their communities. More information on DSO can be found by visiting www.dsontario.ca or by contacting the DSO North East Region at 1-855-376-6376.

Where can I find peer support services?

What is the Nipissing Service Navigation Guide?

The Nipissing Service Navigation Guide (SNG) is a service provider-led navigation process developed by community partners in the Nipissing District. Its goal is to increase the connection of clients to the services they need across the spectrum of needs related to mental health, addictions, and/or developmental disabilities.

Design and implementation of the SNG is being supported by the Nipissing Service Collaborative and the Provincial System Support Program at the Centre for Addiction and Mental Health. More information can be found in the About and Other Resources sections.

When was the information on this website last updated?

Each service profile has the "date of last completion" statement at the bottom of the page. Complete reviews are scheduled by the NorthEasthealthline.ca and ConnexOntario Health Services Information, on an annual basis, to keep service profiles current and accurate.

What do I do if I find information that looks incorrect?

The "Update Service Profile" link at the bottom of a service profile will bring you to an update form. Any submissions through this form will be forwarded to the responsible organization, which will trigger a phone call between the record owner and the service provider, to make sure all service information is accurate and up-to-date. Submitted information is always verified before publication. Service providers are encouraged to use thehealthline.ca Data Standards which provide guidelines on how to describe services, their application processes, and general fees information. If you have any questions about the data standards, please contact usersupport@thehealthline.ca.